Create and manage dashboards related to platform and services availability & performance
Support and maintain services within a cloud-based Kubernetes platform on AWS GovCloud, including ITSM systems and GitOps tools such as GitLab and GitHub
Manage user on-boarding and off-boarding processes, accounts, and access controls across platform services, ensuring accurate documentation and timely resolution of support requests
Use Bash and other scripting tools to automate operational tasks and streamline help desk workflows in accordance with compliance and mission needs
Collaborate with platform, security, and application teams to troubleshoot issues, maintain service uptime, and ensure alignment
Take operational responsibility for infrastructure services under your team’s ownership, ensuring reliability and responsive support
Contribute to the stability and scalability of mission-critical systems by delivering well-documented, auditable, and compliant operational practices
Proactively improve platform support operations and deliver positive user experiences through consistent service excellence
Champion AI-augmented ways of working across your engagement(s), leveraging AI tooling to accelerate delivery, reduce cycle time, and drive better outcomes at scale

Must have an active US DoD Secret clearance
Must have current Sec+ certification
A background of 3 to 6 years in IT operations, system administration, or service desk support roles
Strong customer service mindset and commitment to continuous improvement
Proven ability to manage user lifecycle processes (on-boarding, off-boarding, access provisioning)
Experience with ITSM tools such as Jira Service Management, ServiceNow, or Remedy for managing tickets, incidents, workflows, and service requests
Experience with administration of tools like MatterMost and Slack
Excellent communication and documentation skills; comfortable supporting both technical and non-technical users
Experience using data visualization tools such as Grafana
Experience managing cloud-hosted services such as Keycloak, GitLab, and Red Hat Identity Management (FreeIPA)
Proficient in Linux systems (preferably Red Hat) and Bash scripting for administrative and automation tasks
Familiarity with AWS GovCloud, Azure, or GCP operations and service account administration
Working knowledge of NIST 800-53 security controls

Flexible schedule in a 100% distributed workforce
Premium Insurance: We cover up to 100% of the employee premium and up to 40% of the combined dependent premium on our base health plan, depending on pay band. We also cover 100% of the premium for employee and dependent Dental and Vision as well as employee premiums for Life and Disability coverage.
Retirement: 401k match at 10% gross pay.
Paid time off (PTO): 4 weeks combined accrued vacation and sick leave, 11 Federal holidays, your birthday, jury duty, and bereavement.
Education & Training: Accrued budget of up to $3,500 per year for classes, travel, events, and materials.
Home Office and Merch: We offer $750 per year for home office technology and equipment as well as $100 per year for Rise8 merch from our Swag Store.
Wellness Budget: To encourage and support a well-rounded healthy lifestyle, we cover 100% reimbursement on a variety of wellness activities and products, up to $500 per calendar year. Or Rise8 is part of the the Life Time Corporate Partner program. In lieu of your $500 annual wellness benefit, you can instead get a $75 monthly credit towards a Life Time membership ($900 annual benefit).
Equipment: We offer a MacBook Pro

IT Operations Specialist III

Key skills