Create and manage dashboards related to platform and services availability & performance
Lead the administration and support of services within a cloud-based Kubernetes platform on AWS GovCloud, including GitLab, and Red Hat Identity Management (IDAM)
Oversee onboarding/offboarding workflows, access controls, and service account provisioning across multiple environments
Drive automation of operational and service desk tasks using Bash and other scripting languages to enhance support responsiveness and reduce manual overhead
Serve as the escalation point for platform support issues and coordinate with cross-functional teams to resolve complex incidents and outages
Guide and mentor junior technologists and service desk staff in procedures, best practices, and secure operational support
Champion documentation standards and knowledge sharing to support audit readiness and operational continuity
Collaborate with security and compliance teams to ensure services and support workflows align with NIST 800-53 controls and organizational policy
Identify opportunities to enhance the developer and platform support experience through workflow optimization, tooling improvements, and automation
Contribute to service reliability and user experience through proactive monitoring, reporting, and continuous improvement of support operations
Champion AI-augmented ways of working across your engagement(s), leveraging AI tooling to accelerate delivery, reduce cycle time, and drive better outcomes at scale.

Must have an active US DoD Secret clearance
Must have current Sec+ certification
A background of 6-10 years in IT operations, service desk, or platform support roles
Demonstrated leadership in managing service desk operations and coordinating across platform, compliance, and development teams
Strong customer service mindset and commitment to continuous improvement
Skilled in ITSM platforms like Jira Service Management, ServiceNow, or Remedy, including SLAs, workflows, and audit reporting
Expertise managing GitLab and other platform services within secure cloud environments
Strong scripting abilities in Bash and/or other languages for automating support and operational tasks
Expertise with administration of tools like MatterMost and Slack
Proficiency in Linux administration (preferably Red Hat) and AWS GovCloud service management
Expertise in NIST 800-53 control implementation
Exceptional documentation, troubleshooting, and communication skills
Familiarity with AWS GovCloud, Azure, or GCP operations and service account administration

Flexible schedule in a 100% distributed workforce
Premium Insurance: We cover up to 100% of the employee premium and up to 80% of the combined dependent premium on our base health plan, depending on pay band. We also cover 100% of the premium for employee and dependent Dental and Vision as well as employee premiums for Life and Disability coverage.
Retirement: 401k match at 10% gross pay.
Paid time off (PTO): 4 weeks combined accrued vacation and sick leave, 11 Federal holidays, your birthday, jury duty, and bereavement.
Education & Training: Accrued budget of up to $3,500 per year for classes, travel, events, and materials.
Home Office and Merch: We offer $750 per year for home office technology and equipment as well as $100 per year for Rise8 merch from our Swag Store.
Wellness Budget: To encourage and support a well-rounded healthy lifestyle, we cover 100% reimbursement on a variety of wellness activities and products, up to $500 per calendar year. Or Rise8 is part of the the Life Time Corporate Partner program. In lieu of your $500 annual wellness benefit, you can instead get a $75 monthly credit towards a Life Time membership ($900 annual benefit).
Equipment: We offer a MacBook Pro

Senior IT Operations Specialist

Key skills