Customer Support Agent, German Desk

Role Overview

• Managing a variety of customer inquiries via email and phone, including cancellations, returns, deliveries, claims, and product requests
• Processing customer orders over the phone, offering purchase guidance, and ensuring efficient order handling
• Coordinating with suppliers to address delivery delays
• Communicating essential customer messages to key departments such as Category Management, Logistics, and Product Data

Requirements

• You have proficiency in the German language (C1), as well as fluency in the English language at the B2 level, is required
• You have at least 1 year of support experience
• You possess excellent communication skills: able to handle customer complaints politely, professionally, and in a timely manner
• You can work independently as well as within different teams
• You are attentive, persistent, and solution-oriented
• You have a strong work ethic and quickly adapt to changes in a dynamic business environment

Benefits

• 20+ vacation days and unlimited sick leaves
• Ability to work fully remotely
• A professional team of specialists, ready to share their expertise, along with internal communities and team activities, fosters continuous learning and development both within the team and on an individual level
• Opportunity for a career growth