Technical customer support: Responding to inquiries about digital locking systems (e.g., electronic locks, relays, door hardware), configuring systems via phone or remote support, and diagnosing and resolving hardware and software issues.
System analysis and troubleshooting: Analyzing technical problems arising from the interaction of IT components and locking technology, and supporting integration into existing IT and building management infrastructures.
Software support: Operating and supporting administration software for digital locking systems, including performing updates and maintenance.
Customer consulting and training: Advising on technical capabilities and supporting end users and administrators in the use of digital locking technology.
Documentation: Creating and maintaining technical documentation and support tickets, and reporting recurring issues to development teams.
Cross-department collaboration: Close cooperation with Sales, Development and Product Management to incorporate customer feedback and support testing phases of new products.

Completed training as an IT specialist (Fachinformatiker) or a comparable technical qualification.
Initial professional experience in technical support or customer hotline/service.
Confident use of common IT systems and documentation tools; MCSA certification is an advantage.
Very good German and English skills for international communication.
Analytical thinking and a structured way of working.
Strong communication skills and enjoyment of customer interaction.
Team spirit and the ability to remain calm in stressful situations.
Interest in innovative security technology and its applications.

Growth & Training // Structured and inspiring onboarding process, practical training at the in-house training center, access to Busuu, Allegion Academy & LinkedIn Learning, mentoring for development and career paths
Work-Life Balance // Flexibility through a flexitime model including time-off compensation, remote work (up to 4 days/week), 30 days of vacation with no probationary restriction
Culture // Inspiring spirit, flat organizational structures, a diverse team from 17 nations, strong helpfulness & cohesion, many great events
Health // €30 gross monthly fitness allowance, employee assistance program for all life issues, free drinks & fresh fruit
Family & Benefits // Up to €250 gross monthly childcare allowance, subsidy for the company pension scheme (€40 plus 20% of the conversion amount), exclusive employee discounts
Sustainable Mobility // Low-cost leasing of company bikes and e-bikes

IT Specialist, Technical Customer Support – Digital Locking Systems

Key skills