Manage the end-to-end coordination and operational execution of market research projects from kickoff through completion.
Coordinate participant screening, recruitment, and scheduling for focus groups and one-on-one interviews based on study criteria and approved screeners.
Coordinate with Customer Experience and Research Excellence teams to manage project timelines, gather feedback, and track participant completion.
Allocate project resources and monitor project progress to ensure studies remain on track and aligned with internal workflows.
Maintain accurate documentation across all project phases, including participant records, schedules, study trackers, and consent documentation.
Monitor participant quotas, attendance, and show rates, and proactively mitigate risks through reminders, over-recruitment, and backup participants.
Test surveys and screeners to ensure quality, compliance, and adherence to research best practices.
Manage participant communications, including confirmations, reminders, reschedules, cancellations, and follow-ups.
Support operational processes such as PO generation for ad-hoc projects and incentive fulfillment documentation.

2+ years of project management experience within market research or a related field.
Experience coordinating focus groups, in-depth interviews, or participant recruitment/scheduling.
Strong understanding of qualitative and/or quantitative research methodologies.
Strong written and verbal communication skills with the ability to work cross-functionally with participants, clients, and internal teams.
Proficiency in Excel, Word, Outlook, and research tracking tools.
Experience with survey platforms such as Alchemer or Qualtrics is a plus.

Project Manager

Key skills