Plan research approaches for complex projects that might have multiple research activities running at the same time whilst being delivered by other researchers
Offer oversight of research conducted by other people, either formally or informally, to improve research practices
Identify where research points to areas that need more investigation and, where necessary, help to re-define the project scope and priorities in response to this
Produce the required documentation and materials for research activity, including discussion guides and consent forms
Recruit participants in line with GDPR and MRS guidelines
Use your excellent communication skills to clearly explain your approach to your team and stakeholders

Use a wide range of quantitative and qualitative research methods, including things like interviews, surveys, workshops, focus groups, shadowing, diary studies, usability testing, eye tracking, A/B testing, and analytics
Have a strong understanding of GDS and designing to government service standards, preferably on projects that passed assessment(s)
Can identify key themes, user needs, business needs, and personas through analysis
Can explain findings to a range of audiences and translate these into areas of the service that need design focus
Can produce user research deliverables like personas and journey maps
Make sure your research is inclusive and includes people with disabilities and those who need support to use digital services
Can build strong relationships with clients and persuade stakeholders of the importance of research to a project
Thrive in a multidisciplinary team and encourage teammates to shadow and take part in research
Understand agile processes
Enjoy working with clients as they evolve and adapt
Are naturally curious and able to champion your own learning and development
Are an advocate for user-centred design
Are respectful and tactful in your approach to clients who perhaps aren’t as familiar with user-centred design
Are proactive and will take the initiative to solve a problem rather than seeing it and ignoring it
Are keen to share your knowledge and experience

User Researcher – Contract

Key skills