Lead and scale high-impact research across product development, brand strategy, and marketing. Independently conduct complex generative and evaluative studies that uncover unmet needs, inform product vision, and de-risk decisions at scale.
Implement advanced AI-native practices and embed AI into research workflows to ensure speed, quality, and impact. Define what it means to work AI-natively across research internally and for our customers. Stay up to date on the latest AI-based research techniques and tools.
Connect the dots, patterns and connections across teams. Ensure insights are shared across teams and inform decisions. Partner with senior leadership to identify and evangelize the highest-impact opportunities for our customers.
Be the in-house expert across all core research methods, including usability testing, ethnographic research, surveys, segmentation, message testing, brand tracking, and concept validation.
Coach designers, marketers, product managers and other employees on conducting research, reviewing their projects and adapting the AI first workflow based on needs.
Lead and moderate company-wide Voice of the Customer (VoC) sessions, interviewing real customers in live forums to bring their perspectives directly to cross-functional teams
Manage external research contractors and vendors, including scoping, quality control, and budget alignment
Build and scale a research enablement model, coaching designers, marketers, and product managers to run self-serve research with confidence and consistency. Develop tools, templates, and guidance that scale research capabilities and impact.
Collaborate with cross-functional leadership to build and prioritize a unified, impact-driven research roadmap
Be a skilled communicator to peers to executives. Articulate effective customer stories to drive change and inform strategy of product initiatives to business strategy.
Requirements
5+ years in user research roles, with experience spanning product, marketing, and brand research
Deep fluency in all major research methodologies, qualitative and quantitative, statistical analysis, generative and evaluative. Hands on experience moderating user interviews is required.
Experience managing contractors, vendors, and agencies across multiple workstreams
Expert knowledge of AI tools to support the end-to-end research workflow
Expert knowledge of UserTesting and SurveyMonkey for usability testing, survey design, and rapid feedback collection
Strong leadership and enablement skills to equip non-researchers to conduct reliable, lean research
Fluent in English (written and verbal).
Benefits
Equal employment opportunities for all employees and applicants
Recognition for best workplace and corporate social responsibility