Provide responsive and effective chat and email support to merchants during onboarding, post-installation, and ongoing maintenance phases.
Complete onboarding tasks for merchants, involving front-end development on Shopify storefronts (HTML/Liquid, CSS, Javascript).
Install Okendo widgets on storefronts and perform feature setup steps, including SEO optimization and integrations with other apps.
Fulfill post-install and maintenance tasks for merchants.
Customize Okendo’s widgets, install extra components, and investigate front-end bugs.
Collaborate with the development team to communicate customer feedback and identify potential product enhancements.

3+ years of experience in a customer facing support role with a technical specialization
Experience writing code in HTML, CSS, and JavaScript
Clear and concise written and verbal communication skills
Confidence in troubleshooting, debugging and problem-solving

Technical Support Specialist

Key skills