Talent Support Specialist, Bilingual Preferred

Role Overview

• Answer and respond to customer inquiries promptly and accurately via phone, email, Zendesk, and chat.
• Identify customer needs and assist them in using our web/mobile time & attendance and payroll platforms.
• Provide general troubleshooting via phone calls, chats, and emails for any technical issues reported by customers.
• Handle Data Entry on various platforms and perform Electronic Filing of employee data.
• Assist with other general office duties as required.
• Utilize HR service/support knowledge to enhance customer interaction and solution provision.

Requirements

• At least 1 year of Customer Service Experience in a call center environment required.
• Leadership experience within a customer service or call center environment is highly valued.
• Proven ability to manage calls and emails effectively in a high-volume setting.
• Excellent written and verbal communication skills.
• Strong multi-tasking abilities, able to manage multiple tasks simultaneously.
• Knowledge of Zendesk or similar help desk software is beneficial.
• Proficiency in Google Docs and Microsoft Office Suite is advantageous.
• Familiarity with HR processes, particularly Onboarding/Payroll, is a plus.
• HR service/support experience or HR knowledge is highly valued.
• Bilingual
• English fluency is required, Spanish is preferred, French is a plus but not required.

Benefits

• Allwork is an Equal Employment Opportunity employer.
• Diversity and inclusion.
• Hybrid work schedule.
• Opportunities to expand skills and take on new challenges
• Investing in team’s development and growth of meaningful careers.