Deliver high-quality support to customers of our SaaS product
Communicate and respond to varied technical business solutions to customers in a team environment, using our shared inbox tool to assist with customer inquiries
Resolve customer inquiries in a timely manner using full understanding of the product value, functions, features, and customer’s business needs
Monitor common customer questions/concerns and partner with cross-functional teams to suggest solutions
Empower customers to self-serve and help users navigate our on-demand success resources
Work collaboratively across teams — Customer, Marketing, Product, and Tech — to solve complex problems
Provide customer support via multiple channels including chat, and video calls

2+ years of experience in a Customer Support role preferably in a SaaS or IT company
Experience in at least one of the following : API integrations, WhatsApp API, or Agentic AI
Excellent communication skills in Spanish and English, and the proven ability to understand customer’s inquiries
Ability to clearly explain complex ideas verbally and in writing
Ability to dig deeper to uncover customer’s true objectives
High level of empathy
it’s important for our Customer Support Associate to be a good person to peers and customers
Able to work in a fixed shift
Team-oriented mindset with a “thirst for more” attitude — always eager to learn, improve, and take on new challenges

Medical allowance to support your health and wellness needs
Flexible working environment that fit your lifestyle, wherever you're based.
Virtual events like Talent Shows, Among Us nights, and online game sessions to keep the fun going, no matter where you are!

Technical Customer Support, LATAM

Key skills