Senior Support Engineer

Role Overview

• Be the first line of support AssemblyAI's customers.
• Serve as the "product expert".
• Wear multiple hats.
• Be the liaison between the customer and our engineering teams.
• Manage and contribute to our technical resources.

Requirements

• 1 year+ of experience in a similar support role
• Prior customer or client-facing experience, ideally in a high-growth startup environment
• Experience working in a technical role, like technical support, solutions architect, software developer, QA testing, etc.
• Ability to understand and translate technical language across both clients & engineering teams
• Experience working with REST APIs
• You can demonstrate and explain API knowledge
• You can hear a use case and creatively apply our API functionality to solve that use case

Benefits

• Equal opportunity to succeed
• Upskilling opportunities
• Competitive salary
• Work in a meritocracy
• Collaborative environment