Provide expert support on Hostinger products, troubleshoot technical challenges via live chat and tickets that exceed customer expectations.
Simplify technical issues of varying complexity into actionable steps that customers of all expertise levels can follow.
Contribute to various initiatives that enhance the customer experience based on evolving needs.
Help make the Kodee AI Assistant even smarter and more helpful so customers get faster, clearer, and better support.
Keep updated on Hostinger product updates, services, features, and the latest web hosting technologies to assist customers effectively.
Look for smarter, faster, and simpler ways to deliver even better customer experiences.

Fluent in English (C1 or native), written and spoken.
Experience providing customer support in tech or SaaS environments, ideally through live chat, with a strong record of delivering exceptional, customer-focused solutions.
Excellent communication skills.
Understanding of web hosting fundamentals (domains, DNS, emails, control panels, website troubleshooting).
Advanced understanding of web hosting technologies, server management, and performance optimization.
Familiarity with content management platforms (e.g., WordPress), hosting control panels (e.g., hPanel, cPanel), email and domain management systems, and customer support platforms.
Experience contributing to or improving AI-powered systems.

360 Growth: A 3–5 week onboarding phase is designed to support you in delivering great customer experiences through knowledge of Hostinger’s products, tools, workflows, and more. You’ll have ongoing access to learning resources and professional development opportunities (Reforge, Scribd, digital libraries) to strengthen your expertise and keep expanding your skill set.
Freedom & Responsibility: Enjoy the flexibility to provide services from home. Service timelines (morning, day, night, and/or weekends) are discussed and agreed upon in advance to support balanced coverage and personal priorities. You may be eligible for a home office support allowance to help create an efficient workspace.
Well-being: You can take agreed suspension days for rest or recovery, ensuring a healthy balance while continuing to deliver top-quality service. Participate in community initiatives that promote wellness, hobbies, and shared interests.
Community & Recognition: Celebrate milestones through Hostinger’s virtual gatherings, community events, and recognition moments for achievements such as weddings, graduations, or other personal celebrations.

Technical Support Specialist

Key skills