Program Manager, Salesforce

Role Overview

• Lead high-visibility Salesforce programs across multiple workstreams, ensuring alignment to scope, budget, timelines, and strategic outcomes.
• Manage, mentor, and progress their team, overseeing their work and performance.
• Constantly and consistently identify, implement, and socialize the most effective processes, tools, and systems to keep the department current with project management processes.
• Collaborate with department heads and leadership to create achievable and measurable project plans that include regular status reporting and RAID documentation.
• Oversee execution, workflow, and resourcing of projects.
• Lead and develop comprehensive resource models and risk mitigation plans in collaboration with discipline leads.
• Identify and pursue opportunities to foster cross-training to help build a strong foundation for the team.
• Lead high visibility programs across multiple workstreams.
• Together with strategy and tech co-own the growth of the accounts under their supervision.
• Develop project plans and assumptions for new business pursuits.
• Collaborate on SOW creation (timeline, resource model & assumptions).
• Manage program revenue and accountability for actualization of sold revenue.
• Make program level decisions based on margin and revenue data.
• Project, present and commit program revenue to leadership.
• Display confidence when leading a conversation with a willingness to have and share a point of view even if it's an unpopular opinion.
• Actively contribute to the development of the company's culture and quality standards.

Requirements

• A minimum of 5+ years agency/consultancy experience.
• 8-10 years of experience working on enterprise level projects.
• 5+ years running cross functional programs.
• A minimum of 10+ years client-facing digital project management experience, using agile methodologies.
• Arabic language skills are a plus
• Possess an in-depth understanding of project management, workflow, infrastructure, project life cycles and management methodologies and styles.
• Ability to see the big picture while also focusing on the details.
• Experience with Jira/Confluence
• Experience coaching and mentoring scrum teams and scrum masters.
• Bachelor’s degree preferred