Own the onboarding process, ensuring that customers are effectively integrated and trained on our solutions.
Foster strong relationships with key customer stakeholders, acting as a trusted advisor to understand their needs and challenges.
Monitor customer health metrics and proactively address issues, providing guidance on best practices and optimization strategies.
Conduct Quarterly Business Reviews (QBRs) and Annual Business Reviews (ABRs) to assess and enhance customer engagement.
Work closely with sales, product, and technical teams to ensure a seamless customer experience and to gather feedback for product improvement.
Demonstrate value
Triage customer portals on a regular basis and share critical threats reports.
Serve as the voice of the customer within the organization, advocating for their needs and ensuring alignment with our business objectives.
Establish and track key performance indicators (KPIs) to measure the success of customer success initiatives and report on customer health and satisfaction. Lead and conduct business reviews.
Ensure timely renewals and carry targets for regional NRR achievement and expansion quota. Identify and drive upsell and cross-sell opportunities through consultative engagement and by demonstrating the ROI of CloudSEK’s solutions.
Collaborate with the partners for smooth renewal and develop a winning strategy for revenue expansion.
Organize customer engagement events in collaboration with the marketing team.

Proven experience in customer success and client account management in the cybersecurity industry.
Strong understanding of cybersecurity concepts, technologies, and market trends.
Exceptional communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
Strong negotiation skills
Analytical mindset with the ability to derive insights from data to drive decisions and improvements.
Strong problem-solving skills and the ability to manage multiple priorities in a fast-paced environment.
5+ years experience in cybersecurity, client facing roles
Bachelor’s degree in Cybersecurity, Technology is preferred

Technical Client Account Manager – MEA

Key skills