Provide first-level IT support for all employees, resolving technical issues related to hardware, software, and network connectivity
Provide basic troubleshooting for cloud-based IT environments including Google Workspace, Slack, Notion, JIRA, and Confluence
Act as first point of contact for company device users including troubleshooting, MDM administration, inventory management and software policies
Manage and support access to software licensing and third-party vendors including: auditing access & permissions, costs & renewals and identify redundancies
Complete onboarding and offboarding tasks including device management and tooling access
Support the implementation, documentation and monitoring of company information security policies, ensuring our IT practices comply with regulatory and compliance standards
Maintain documentation for common IT issues and resolution procedures
Collaborate with cross-functional teams to identify and implement improvements in our IT practices and processes
Coordinate company’s InfoSec activities as required

2+ years of experience in IT support, help desk, or similar role
Bias to action with a focus on continuous improvement & scaling recurring IT & InfoSec tasks
Basic understanding of information security concepts and best practices in a remote-first environment
Knowledge of cloud-based remote first IT environments (Google Workspace, Slack, JIRA, Confluence)
Basic understanding of networking concepts
Expertise in MacOS troubleshooting and support
Excellent problem-solving and troubleshooting skills
Fluent English (B2 level or higher) is a mandatory requirement for daily communication and collaboration
Experience with Security Assessments and Audits (eg: ISO 27001)

IT Support Specialist

Key skills