Account Manager

Role Overview

• You will develop a deep understanding of several strategically important accounts by building strong relationships across multiple touchpoints.
• You will maintain regular contact with key stakeholders, identify opportunities for growth, and proactively nurture new connections within the organisation to enhance collaboration and drive long-term value.
• You will reengage customers whose one-year deals are approaching renewal.
• You will drive account value growth by cross-selling and up-selling services regionally.
• You will provide exemplary customer service, ensuring that deliverables are met and seeking opportunities to maximise engagement at a senior level.
• You will leverage growth opportunities by closely tracking account milestones and activities to anticipate future needs and develop strategies to enhance account value through cross-selling Aurora's full-service portfolio.
• You will lead negotiations involving multiple stakeholders, ensuring alignment on objectives, managing differing interests, and guiding discussions to secure mutually beneficial agreements.
• You will maintain an opportunity pipeline using Salesforce CRM to track and report on opportunities and ongoing account plans

Requirements

• 1–2 years of technical or subscription sales experience.
• Demonstrated commercial acumen with a creative and intuitive approach to identifying impactful opportunities.
• Relevant Bachelor's or Master's degree in Energy, Economics, or a related discipline.
• Calm and adaptable in high-pressure and uncertain situations.
• Highly organized, persistent, and diligent.
• Proactive and versatile in adapting to an evolving and fast-moving industry.
• Strong ability to communicate and collaborate effectively with senior stakeholders.
• Excellent written, verbal, and interpersonal communication skills.
• Proven success in team-oriented environments.
• Passionate and curious about the energy transition.
• Fluent in English and Italian
• Desirable attributes:
• Sales, business development and client relationship experience in energy-related subscription sales Account Management and Customer Success
• Experience with Salesforce or other CRM system
• Previous professional exposure to energy economics, power markets and power networks
• Fluency in a major European language beyond English and Italian is a plus

Benefits

• The opportunity to contribute to a rapidly growing international business
• A fun, informal and international work culture
• Meal vouchers
• Private medical insurance
• Commuting allowance
• Employee Assistance Programme (EAP)