Own the end-to-end process of solving customer issues, providing sound communication and reassurance via live chat, email, phone, and direct message and collaborating with cross-functional teams to resolve concerns efficiently;
Demonstrate strong communication skills, both written and verbal, to ensure clear, empathetic, and effective interactions with customers, while fostering an atmosphere of support and trust;
Quickly become a product expert in our categories to answer all customer questions, from wallpaper to car beds, safety testing to assembly;
Be a fierce advocate for our customers by pushing for continuous improvement in our products and processes, voicing customer feedback, and suggesting solutions that raise the bar.
Provide data-driven insights and reporting to management to help track the evolution of our customer experience and drive improvements;
Take initiative to improve the customer experience by regularly analyzing customer feedback, identifying pain points, and proactively finding ways to enhance the customer journey.

1-2+ years experience in a similar, customer-facing role, ideally within an early-stage, growth-oriented company
Must be able to work onsite in our New York office in Flatiron three (3) days a week [Monday, Wednesday, Thursday]
Excellent communications skills, both verbal and written
A passion for all things CX — you like helping people and problem solving; you’re comfortable talking with folks from all walks of life and have a strong sense of empathy that encourages our customers to seek help and support
Comfort with the ambiguity of changing priorities, and the flexibility to embrace new ideas within a fast-paced environment
Demonstrated ability to autonomously manage multiple assignments at once, while meeting deadlines and analyzing impact
A willingness to roll up your sleeves and wear multiple hats
Self-starter with a can-do, team-oriented attitude and ability to stay calm under pressure
Ability to embody and exercise Nestig's Core Values in all facets of the business
Legal authorization to work in the USA

Comprehensive benefits, including medical, dental, and vision insurance for you and your loved ones
Twenty-one (21) days of paid time off (PTO) per year, so you can take your well-earned R&R
401(k) plan with company match
Flexible Work From Wherever (WFW) Policy — up to five (5) weeks of remote work per year
Monthly wellness, IT, and commuter stipend
WFW stipend, so you are able to create a comfortable working environment at home
Annual education stipend, because we are always learning
Nestig discount, so you can treat you, your family & loved ones!
Paid parental leave of sixteen (16) weeks after six (6) months of employment

Customer Experience Associate I

Key skills