Performs tasks of moderate to difficult complexity relating to both hospital and physician accounts.
Handles a large volume of inbound calls.
Responsible for making outbound calls related to self-pay follow up on accounts.
Assists patients with requests for information, complaints, and resolving issues.
Responsible for data analysis and interpretation throughout all functions of revenue cycle.
Resolves billing concerns and addresses inquiries related to insurance concerns/matters.
Educates patients on claim processing, deductible, coinsurance, and co-pays.
Interacts with patients by making them aware of payment options such as payment plans and financial assistance.

High School diploma or equivalent OR post-high school diploma / highest degree earned
Two (2) years billing, bookkeeping, and/or accounting experience

Customer Service Specialist

Key skills