About this role
Role Overview
- Provide support by answering customer inquiries via voice, email, and chat
- Communicate with internal teammates, clients, and account managers about services and trends in order to resolve customer inquiries and exceed service delivery standards
Requirements
- Customer Support (CS) experience
- Ability to multitask
- Ability to maintain a professional demeanor even during challenging customer interactions
- Ability to effectively communicate and interact with team members, management, clients, and customers
- Empathy for customers
- Troubleshooting experience with online software
- Attention to detail
Benefits
- Emphasis on WEEKENDS
- Especially looking for support Fri/Sat/Sun