Respond to and resolve incoming IT service desk tickets in Jira related to hardware, software, or user access issues
Assist with diagnosing and resolving end-user device issues, including both macOS and Windows systems
Support the setup, imaging, and distribution of laptops and peripherals for new and existing employees
Help provision accounts, configure systems for new hires, and assist with access removal and equipment collection for departures
Maintain accurate records of IT assets, ensuring proper tagging, documentation, and periodic audits
Contribute to and update internal documentation for troubleshooting steps, FAQs, and process workflows
Support the IT Operations team with ongoing initiatives related to system improvements, automation, or infrastructure upgrades
Participate in miscellaneous tasks and projects that support the IT Operations team’s mission

Currently pursuing or recently completed a degree or technical program in Computer Science, Information Technology, or a related field
Familiarity with macOS and Windows operating systems
Basic understanding of networking, device configuration, and troubleshooting
Exposure to cloud-based tools such as Google Workspace
Interest in learning IT ticketing systems, MDM platforms, and automation tools
Strong problem-solving and organizational abilities
Excellent communication and interpersonal skills
Dependable, proactive, and eager to learn in a fast-paced environment
Prior experience providing IT support (academic, internship, or volunteer) is preferred
Basic knowledge of IT security concepts and best practices is preferred
Familiarity with Jira or similar ticketing systems is preferred
Interest in pursuing certifications such as CompTIA A+, Google IT Support, or JAMF 100 is preferred

IT Operations Intern

Key skills