Key skills
Remote Work
About this role
Role Overview
- Assist with assessments using extracted datasets and program-related information;
- Provide administrative support and assist supervision with team tasks, contacts with clients/patients, internal departments, service providers, and support to educators;
- Monitor and manage offline channels (email and WhatsApp) to ensure that interactions with patients and internal departments are conducted according to established SLAs;
- Make contact with patients, doctors, providers, and clinics;
- Assist in managing the program's materials inventory;
- Support monitoring and maintenance of various departmental indicator spreadsheets in coordination with supervision.
Requirements
- Currently enrolled in or completed a university degree in health or administrative fields;
- Microsoft Office: Intermediate;
- Experience in customer and/or patient service;
- Knowledge of PSP/PSD.
Benefits
- Health insurance
- taking care of what matters most: your health;
- Dental plan
- taking care of your smile is also included;
- Home office allowance
- more comfort for you on remote work days;
- Meal allowance
- convenience and quality in your daily routine;
- Transportation voucher
- for worry-free commuting;
- Life insurance
- security and protection for you and your family;
- Private pension plan
- helping you plan your future;
- PPR
- Results Participation Program (profit-sharing);
- Viveo Health Center
- convenient access to various in-person specialties as well as an online platform;
- Exclusive discounts at the Mafra Especialidades store;
- TotalPass
- fitness and wellness benefits;
- Partnerships and exclusive employee discounts
- for education, leisure, and more.
- Subsidy: up to 70% of the cost of devices and prostheses according to internal policy (benefit granted only for devices related to disabilities);
- Device replacement every 2 years with medical recommendation, provided the device is not damaged by misuse.