Engineering Associate – Middleware Operations

Role Overview

• Support enterprise Web and Application Middleware platforms by assisting with operational activities, system monitoring, and basic troubleshooting in Linux-based environments.
• Support middleware platforms such as Apache Tomcat, Apache HTTPD, WebSphere, and similar technologies.
• Execute runbook-driven tasks such as application restarts, health checks, validations, and certificate updates across supported middleware environments.
• Assist in creating and maintaining automation scripts and operational tooling to reduce manual intervention and improve incident response.
• Monitor systems, review alerts, and support troubleshooting efforts to restore service and meet operational objectives.
• Participate in operational support activities related to platform migrations, factory transitions, and middleware upgrades.
• Work closely with senior engineers to learn platform behavior, operational standards, and automation practices.
• Follow change management, access controls, and security procedures required for enterprise production environments.

Requirements

• 6+ months of Technology Engineering and Solutions experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 6+ months of hands-on experience (academic, internship, training, or work) supporting middleware, infrastructure, or application operations.
• Experience performing basic operational tasks on middleware platforms such as Apache HTTPD and/or Apache Tomcat, including restarts, configuration changes, or health checks.
• 6+ months of exposure to Linux and/or Windows environments, including navigating file systems, reviewing application or system logs or executing basic command-line commands
• Experience using at least one monitoring or observability tool (e.g., Splunk, Grafana, AppDynamics, Prometheus) to: review alerts or dashboards, identify abnormal behavior or outages or escalate issues using defined procedures
• Demonstrated ability to triage incidents by gathering logs and error messages, documenting symptoms or supporting root-cause analysis under guidance
• Familiarity with incident or ticket management systems (ServiceNow preferred), including updating tickets, tracking status, or documenting resolution steps.
• Exposure to automation or configuration tools such as Ansible, or equivalent scripting/automation concepts, through coursework, labs, or on-the-job use.
• Foundational knowledge of web and application server concepts, including HTTP request/response basics, application startup and dependency failures or basic Java or .NET application behavior
• Experience following documented runbooks, procedures, or operational checklists in a technical environment.
• Ability to produce clear written documentation, such as incident summaries, operational notes, or procedural updates.

Tech Stack

• Ansible
• Apache
• Grafana
• Java
• Linux
• Prometheus
• ServiceNow
• Splunk
• .NET

Benefits

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement