Manager – Non-Personal Account Operations

Role Overview

• Lead and develop a high-performing Non-Personal Account Operations team responsible for onboarding, verification, and maintenance of corporate, trust and other non-personal account types.
• Own the non-personal account opening lifecycle, including KYB checks, documentation review, and system updates across a suite of proprietary and vendor-provided operational tools.
• Design and maintain clear SOPs, runbooks, and controls for entity onboarding, role-based access, director/owner changes, and entity bank linking, ensuring processes are auditable and aligned with CIRO and internal risk standards.
• Monitor and improve key performance metrics (e.g., turnaround time, error/defect rates, escalations, audit findings) and use data to prioritize automation, tooling, and process improvements in partnership with Product, Engineering, and Data teams, bringing an operational perspective to requirements, UX tradeoffs, and rollout plans so new features and business lines are robust from day one.
• Manage complex escalations and edge cases, working closely with Compliance and AML to ensure safe outcomes for clients and the firm.
• Support audits and regulatory reviews related to non-personal accounts by ensuring documentation, controls, and data are complete, accurate, and easy to evidence.
• Build strong cross-functional relationships with CXO, Funding/Internal Transfers, Tax, and other brokerage operations teams to ensure non-person clients experience consistent, high-quality service across all touchpoints.

Requirements

• 5+ years of experience in brokerage or financial services operations, with significant exposure to non-personal accounts’ end-to-end administration and operations, and KYB/KYC-heavy workflows.
• 2+ years of people leadership experience, including managing operations specialists or analysts in a high-volume, high-accountability environment.
• Deep understanding of FINTRAC regulations for establishing relationships with non-personal entities and documentation requirements.
• Strong process and control mindset
• you’re comfortable mapping complex workflows, identifying failure modes, and designing controls that satisfy regulatory and audit needs without overcomplicating the client experience.
• Comfort working with data and tooling (e.g., Google Sheets, SQL, Kanban, workflow automation) to monitor health, identify opportunities, drive insights from analytical data, and measure impact.
• A builder mentality
• you enjoy turning manual, spreadsheet-driven workflows into simple, reliable, and well-instrumented processes, and you’re biased toward shipping incremental improvements over waiting for “perfect”.
• Excellent communication and stakeholder management skills, with the ability to translate between operational details and strategic outcomes for partners in Product, Engineering, CX, Compliance, and leadership.

Tech Stack

• SQL

Benefits

• Top-tier health benefits and life insurance
• Long-term group savings with employer match, through Wealthsimple for Business
• 20 vacation days, 4 wellness days, and unlimited sick and mental health days per year
• 90 days away: work outside Canada for up to 90 days per year
• Employee resource groups, including Rainbow (2SLGBTQ), Women of WS, and Black at WS