Sales Progression Administrator

Role Overview

• Accurately maintain property transaction files in line with legal and internal process requirements
• Follow all company workflow processes with precision
• Manage tasks efficiently within agreed service levels and deadlines
• Open new case files and order property searches for purchases
• Conduct transaction chain checks and manage pre-sale files
• Capture and record file closure feedback in the system
• Build strong relationships with solicitors, estate agents, buyers, and sellers
• Provide guidance to clients throughout the conveyancing process
• Support the Sales Progression team once administrative tasks are complete
• Deliver consistent, high-quality customer service
• Represent the company positively in all interactions
• Follow GDPR, confidentiality, and internal escalation processes

Requirements

• Minimum 1–2 years’ experience in an administrative or office-based customer service role
• Excellent attention to detail and strong organisational skills
• Confident, professional communication – written and verbal
• Ability to multi-task and manage priorities effectively
• Comfortable using digital systems and CRM tools
• Access to a laptop/PC and reliable high-speed internet connection
• Proven ability to work independently and as part of a team
• Experience in estate agency or conveyancing sectors
• Familiarity with the UK home moving process
• Previous remote working experience
• Customer service or sales-related training