Build and lead a team of Market Researchers embedded across Monzo.
While you scale the team, you’ll be hands-on in delivering the deep customer and market insights that shape our product and growth strategies.
Champion robust market research and scale its impact to help us make money work for everyone.
Partner with leadership to make sure teams are solving the right customer problems in the right ways based on market understanding.
Deepen our understanding of Monzo’s diverse user base to make sure products resonate across different needs and behaviours.
Lead competitive analysis and shape value propositions to tailor our brand voice for new global markets.
Making sure your research team is working on the highest impact opportunities.
Doing and enabling primary qualitative and quantitative studies to analyse competitors, macro trends, pricing, and brand perception.
Use quantitative methods like conjoint analysis, MaxDiff, and segmentation to help us sharpen and prioritise our plans.
Test and refine messaging and product positioning to ensure they resonate in market.
Effectively partnering with external agencies when needed.

You’ve enabled product and growth strategy, ideally in a high growth org
You're passionate about understanding the market and finding new opportunities to innovate.
You’ve had experience building or informing go-to-market strategies and driving sustainable growth through strategic thinking.
You drive projects forward through clear communication and a focus on high-impact outcomes.
You’ve used market research methods, including branding, advertising, and growth marketing research in a high growth product or technology organisation.
You are able to triangulate a range of insights (brand tracking data, user insights etc) into a compelling source of truth that helps others move forward effectively.
You are comfortable with advanced quantitative analysis techniques, such as conjoint analysis, max-diff scaling, clustering and segmentation.
You blend qual and quant rigorously and thoughtfully.
You're comfortable in modern research tech stacks and can independently drive analysis from raw data if needed.
You have experience coaching non-researchers on how to effectively use market insights.
You are an empowering manager who balances high autonomy with supportive coaching and kind, clear performance management where needed.

£1,000 learning budget each year to use on books, training courses and conferences.
We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup.
We can sponsor your visa.
Flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team.

Senior Market Research Manager

Key skills