Diagnose and resolve customer issues related to EV chargers or escalate to manufacturers as needed
Communicate with customers and technicians via Five9 SoftPhone
Proactive monitoring of all equipment uptime and performance, and escalate manufacturers as needed.
Follow up with manufacturers, service providers, and internal teams on open tickets
Meet client SLA targets for MTTA (Mean Time to Acknowledge) and MTTR (Mean Time to Resolve) on tickets, including emergency, crisis, VIP, and outage situations
Collaborate with team members through daily stand-up meetings and other communication tools
Consistently meet work and performance review expectations, ensuring high quality and productivity standards
Collaborate efficiently with other internal and external teams to resolve open tickets
Perform additional tasks as assigned

Associate/Bachelor’s degree or any relevant vocational course and/or relevant certifications
Basic understanding of electrical concepts, including voltage, current, and power
Experience managing wireless carriers, troubleshooting and provisioning/deactivation
Experience with LAN and WAN networks, TCP communication, VPN, and OSI layer troubleshooting
Excellent verbal and written communication in English
Amenable to working on shifting schedules
Willing to work in a hybrid work arrangement

performance incentives
the coolest workplace ever (snacks, foosball, Ping-Pong, beer-o-clock!, and many more!)
game nights
internal learning and training programs
regular team building activities, both virtual and in-person
HMO coverage for you and your dependent

Technical Support Specialist

Key skills