About this role
Role Overview
- Coordinate, diagnose and troubleshoot incoming global employee support interactions
- Provide Robert Half or Protiviti support services on technical, hardware, and information technology issues
- Provide timely resolution of problems or escalation on behalf of customer
- Provide timely case status updates to management and end-users
- Support and maintain effective user relationships
Requirements
- High School diploma or equivalent
- College degree preferred
- A+ & Network Essentials preferred
- 1 year technical support experience preferred
- Basic PC troubleshooting knowledge
- Basic level of experience with using Microsoft Office Suite
- Basic understanding of Windows OS and remote connectivity methods
Benefits
- medical, vision, and dental insurance
- life and disability insurance
- eligibility to enroll in our company 401(k) plan