Key skills
CommunicationCritical Thinking
About this role
Role Overview
- Deliver exceptional customer support through email, chat, and phone channels.
- Collaborate closely with internal teams to address technical issues and escalate concerns.
- Swiftly identify and escalate technical issues to internal support teams.
- Cultivate collaborative relationships within the Customer Support team and across departments to effectively meet customer needs.
Requirements
- At least two years' experience working with compliance, fundraising, and/or email tools, for political campaigns, unions or nonprofits.
- Familiarity with Bonterra's Fundraising & Engagement tools, EveryAction, Salsa, NGP8, VAN, or VoteBuilder (or their competitors) as part of day-to-day responsibilities.
- Excellent oral and written communication skills.
- Strong critical thinking and logical problem-solving ability.
- Willingness to learn.
- Professional phone manner and undying patience.
- Proven ability to self-motivate and demonstrated work ethic.
- Detail-oriented and great at following up.
Benefits
- Comprehensive benefits package that supports health, well-being, and growth