Sales Support Specialist – Commercial Excellence Digital Tools

Role Overview

• The Commercial Excellence Digitization Leader enables the digital ecosystem that supports commercial strategy and revenue growth.
• Works cross-functionally with Sales, Marketing, Pricing, Operations, and IT to define and optimize commercial processes and translate them into scalable CRM and configurator capabilities.
• Governs a structured intake, prioritization, and delivery model to ensure disciplined execution and measurable business impact.
• Accountable for guiding initiatives from requirement definition through UAT and deployment while driving adoption and continuous improvement.
• Design and implement a structured intake, governance, and prioritization process for commercial digital initiatives
• Partner cross-functionally to define, document, and align end-to-end commercial process
• Translate agreed business processes and needs into clear functional specifications and user stories
• Serve as the commercial lead for CRM (Salesforce.com), configurator (Empower/CPQ), and related integrated commercial systems and digital tools (e.g., SAP, Fletch, AI-enabled technologies)
• Lead end-to-end execution of platform initiatives from intake through deployment
• Govern and lead User Acceptance Testing (UAT), including test planning, defect validation, and business sign-off
• Develop and manage platform short term and long term strategic roadmaps aligned to commercial priorities and growth objectives
• Monitor adoption, performance metrics, and value realization of commercial technology investments
• Identify improvement opportunities and recommend enhancements based on data and stakeholder feedback.

Requirements

• Bachelor’s degree in Business, Information Systems, or related field (or equivalent experience)
• Demonstrated 10+ years experience in commercial excellence, sales operations, or commercial transformation roles
• Experience leading CRM initiatives, preferably Salesforce.com
• Experience working with configurator or CPQ platforms, preferably Empower
• Proven ability to translate cross-functional business requirements into structured functional documentation
• Experience leading UAT and business validation processes
• Strong project and program management capabilities within cross-functional initiatives
• Strong analytical skills with the ability to translate data into actionable insights
• Excellent stakeholder management and executive communication skills.

Tech Stack

• SFDC

Benefits

• Health, Life & Disability Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
• Choice between two dental plan options: Core and Core Plus Vision benefit
• Company paid life insurance (2X base pay)
• Company paid AD&D (1X base pay)
• Voluntary life and AD&D – 100% employee paid up to maximums
• Short Term Disability – up to 26 weeks – Company paid
• Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
• Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
• Parental Leave – up to 6 weeks
• Employee Assistance Program
• Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
• Employee discount program
• Retirement 401k Savings Plan with Company Contributions
• Employee Stock Acquisition Plan (ESAP)
• ABB provides 11 paid holidays.
• Vacation is provided based on years of service for hourly and non-exempt positions. Salaried exempt positions are provided vacation under a permissive time away policy.