Senior Director, Product Marketing

Role Overview

• Lead Product Marketing Strategy: Define and execute Affirm’s enterprise and merchant product marketing strategy across payments, commerce, and retail products. Partner with Product, Marketing, and Sales leaders to define positioning, messaging, and go-to-market strategies that differentiate Affirm in the market.
• Champion Product Narratives and External Storytelling: Craft key product narratives for company keynotes, investor relations, executive communications, and customer advisory boards. Turn complex technical concepts into clear, compelling stories that resonate with enterprise customers, partners, and the broader market.
• Drive Go-To-Market Excellence: Partner with cross-functional teams to launch new products and features, ensuring clear value propositions and aligned enablement for sales, partnerships, and customer success. Create playbooks, messaging frameworks, and sales narratives that help internal teams effectively position Affirm’s value.
• Create Feedback Systems and Market Insight Loops: Build and operationalize structured feedback loops between customer-facing teams (Sales, Success, Merchant Operations) and Product. Translate market, customer, and competitive insights into actionable product and business recommendations. Ensure that insights from merchants, partners, and consumers inform future product strategy and roadmap prioritization.
• Partner Cross-Functionally to Drive Impact: Collaborate with Product and Data teams to synthesize insights from customer data, market trends, and usage analytics to inform strategic decisions. Partner with Communications, Brand, and Investor Relations to ensure consistent messaging across audiences and moments.
• Represent Affirm Externally: Serve as a visible, credible voice of the company — participating in key customer meetings, industry panels, and thought leadership events. Act as a trusted advisor to enterprise partners, communicating Affirm’s innovation roadmap and market vision.

Requirements

• 15+ years of experience in Product Marketing, with deep expertise in enterprise, B2B, and payments or commerce ecosystems.
• Proven ability to translate complex product capabilities into differentiated market narratives.
• Experience building and leading feedback systems that connect customer insights to product decisions.
• Strong understanding of merchant and partner ecosystems across retail, commerce, or fintech.
• Demonstrated success leading go-to-market strategy for enterprise or platform products.
• Exceptional storytelling, communication, and executive influence skills — both written and verbal.
• Experience shaping and presenting narratives for executive audiences, including investor relations, keynotes, and customer advisory boards.
• Data-driven mindset with the ability to synthesize qualitative and quantitative insights.
• Comfortable operating in high-visibility, cross-functional environments with senior leaders and external stakeholders.
• A systems thinker who can connect dots between market forces, customer needs, and company strategy.

Tech Stack

• Go

Benefits

• Health care coverage
• Affirm covers all premiums for all levels of coverage for you and your dependents
• Flexible Spending Wallets
• generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
• Time off
• competitive vacation and holiday schedules allowing you to take time off to rest and recharge
• ESPP
• An employee stock purchase plan enabling you to buy shares of Affirm at a discount