Monitor daily P2P platform performance across LATAM, including liquidity, order success rates, disputes, and user behavior.
Identify operational bottlenecks and propose data-driven solutions to improve platform efficiency and user experience.
Coordinate with risk and compliance teams to ensure safe marketplace operations and adherence to local regulatory requirements.
Execute operational workflows such as merchant vetting, transaction monitoring, quality review, and policy enforcement.
Analyze P2P market trends, pricing dynamics, payment methods, and competitive landscape across LATAM markets.
Support merchant ecosystem development: onboarding, performance tracking, incentive programs, and quality improvements.
Ensure balanced liquidity across key fiat pairs and payment channels for multiple LATAM countries.
Build dashboards, reports, and performance metrics to track LATAM P2P market conditions and internal KPIs.
Monitor key indicators such as spread competitiveness, completion rate, cancellations, and fraud patterns.
Provide periodic business insights to internal teams, contributing to strategy and roadmap decisions.
Work closely with the product team to communicate regional needs, test new P2P features, and support local rollout.
Partner with marketing and community teams on regional campaigns, payment method expansion, and user education.
Collaborate with customer support and dispute resolution teams to ensure efficient handling of user cases.

Bachelor’s degree in Business, Economics, Finance, Engineering, or a related field.
2+ years of experience in P2P operations, marketplace operations, crypto exchanges, fintech, banking, or payment platforms.
Strong understanding of LATAM’s crypto landscape, including major markets, regulations and user behaviors.
Analytical mindset with proficiency in Excel, SQL, or data visualization tools.
Ability to operate in a fast-paced, high-pressure environment with attention to detail and a sense of ownership.
Fluency in English is required to be able to coordinate with overseas partners and stakeholders. Additional languages (Spanish, Portuguese) would be an advantage.

Competitive salary and company benefits
Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

International Operations – P2P

Key skills