Treat all HSE topics and Safety as top priority.
Provide strong customer issue resolution with all available resources, your technical expertise and cross collaboration with your global peers and sustaining team.
Work hand in hand with customers, sales, services, and engineering to solve complex technical issues.
Utilize modern case logging tools to ensure proper case tracking and timely case closure.
Diagnose Hardware and Software problems.
Provide technical direction, and assistance to the customer, user, and other service personnel in the diagnostic and long-term maintenance of Bently Nevada Hardware and Software.

Have bachelor's degree in STEM Field (Science, Technology, Engineering) from an accredited college or university (10+ years of practical field, engineering, product sustaining, and/or equivalent experience working with condition monitoring hardware and software solutions).
Have strong written and verbal communication skills to convey technical concepts to business and technical personnel in English Language.
Have knowledge of industrial plant machinery operation and controls, DCS, SCADA, machinery protection, management and condition monitoring systems.

Lead Technical Support Engineer

Key skills