Participates in the support of semi-complex systems that integrate hardware and software.
Provides support in semi-complex material specification, schematic troubleshooting, and appropriate follow-up.
Participates in recommending ideas related to productivity improvement, cost reduction, and improvement in customer satisfaction.
Provides troubleshooting expertise to Dematic's customers.
Travel between 20-30% to different customer locations which may include weekends, holidays, and overtime.
Average day time will be spent; 10% Time on calls, 60% Time working case Backlog& Case/Project Management, 30% Training/Training Development.

Associate or Bachelor’s degree in Engineering, Technical Management, or related field (or equivalent experience).
3–5 years of experience in technical support within material handling, automation, or logistics.
3+ years' experience with controls hardware troubleshooting.
3+ years electrical troubleshooting experience.
Strong understanding of automated systems and basic PLC troubleshooting.
Capable of troubleshooting Allen Bradley Logix PLC, Siemens, Modicon PLC, and controls platforms experience a plus.
Familiarity with ERP and CRM platforms (SAP, Oracle, Salesforce Service Cloud).
Excellent problem-solving, communication, and organizational skills.
Ability to work in a fast-paced environment and manage multiple priorities.
Willingness to work flexible hours and participate in on-call rotations.
Strong customer service mentality.
Strong verbal communication skills over the phone.
Ability to work independently and manage teams.

Controls Engineer, Technical Support

Key skills