Provides skilled technical assistance for material handling systems and automated equipment.
Analyzes problems/technologies and develops options for solutions.
Solves complex problems and takes new perspectives on existing solutions.
Contributes to functional/business projects and takes accountability for ongoing activities.
Diagnoses and resolves technical issues related to conveyors, sorters, AS/RS, robotics, and PLC-controlled systems.
Communicates effectively with customers regarding issue status and timelines.

Associate or Bachelor’s degree in Engineering, Technical Management, or related field (or equivalent experience).
3–5 years of experience in technical support within material handling, automation, or logistics.
3+ years' experience with controls hardware troubleshooting.
3+ years electrical troubleshooting experience.
Strong understanding of automated systems and basic PLC troubleshooting.
Capable of troubleshooting Allen Bradley Logix PLC, Siemens, Modicon PLC, and controls platforms experience a plus.
Familiarity with ERP and CRM platforms (SAP, Oracle, Salesforce Service Cloud).
Excellent problem-solving and organizational skills.
Strong customer service mentality.

Controls Engineer, Technical Support

Key skills