Director, Product Design

Role Overview

• The Director, Product Design defines the vision for leading and growing a high-performing design team to deliver impactful business outcomes through superior, consistent, and user-centered experiences for our customers.
• They provide strategic direction and guidance for their team's overall growth, output, and operational excellence, while partnering with cross-functional executive leaders (Product, Engineering, Marketing) to define the long-term product and design strategy.
• This role is critical in building a scalable design practice and driving the overall quality and competitive advantage of the Constant Contact product experience.
• Lead product designers by defining and measuring design strategies that deliver significant value to our customers, achieve business outcomes, and accelerate company growth.
• Champion the creation of a differentiated and competitive user experience by using powerful storytelling and persuasion to connect long-term design strategy with immediate product vision.
• Proactively identify customer problems, understand the broader organizational context and goals, and drive customer-centric ideas onto the product roadmap to strategically improve the product architecture and experience.
• Develop highly innovative, mobile-first / AI-first driven solutions and recommend them to senior leadership for prioritization, advocating for the resources required to execute the vision.
• Hire, retain, and develop top product design talent by driving career development, providing regular performance feedback, and coaching senior and emerging leaders.
• Oversee operational health and efficiency, partnering with the Design Operations Manager to implement best practices for tools, processes, and rituals that drive high-quality, user-centric outcomes.
• Drive high quality, user-centric experiences, ensuring all designs adhere to WCAG AA accessibility standards and fully leverage the standards established by the Design System & UX Foundations team.
• Develop and measure key performance indicators (KPIs) that benchmark and track the performance of the design team's solutions and measure the effectiveness of the designs with end users.
• Investigate, evaluate, and recommend new and emerging user experience design and usability techniques, technologies, and process improvement methodologies.
• Present team best practices, case studies, and success stories both internally (to the executive team) and externally (to the industry).

Requirements

• 10 years of experience or equivalent expertise designing solutions for software, web applications, or mobile native apps.
• 5+ years of experience leading product designers, with a proven track record of building, managing, and mentoring strong, effective design teams.
• Demonstrated ability with recruiting, hiring, and retaining multidisciplinary design teams.
• Demonstrated experience influencing, negotiating with, and gaining buy-in from stakeholders, including executive leadership (VP/C-Suite).
• Demonstrated ability in creating user experience designs that create a competitive advantage, including proficiency in designing complex SaaS workflows and platforms built on a mobile-first strategy.
• Demonstrated ability in articulating best practices, key findings, and evidence-based rationalization of design decisions.
• Knowledge of balancing human behaviors, technology capabilities, and business needs to deliver measurable design solutions.
• Bachelor's degree or equivalent expertise in User Experience, Interaction Design, Communication Design, Information Architecture, Psychology, Human-Computer Interaction, Human Factors, or a related field.
• Master’s degree in User Experience, Interaction Design, Communication Design, Information Architecture, Psychology, Human Computer-Interaction (HCI), Human Factors, or a related field is preferred.

Benefits

• A generous paid time off policy and a competitive benefits package that supports the health and well-being of you and your family
• Join the experts. If you're passionate about supporting businesses and organizations, you won’t find a better spot to share your talent. We’re dedicated to improving the quality of our product from a customer standpoint and have a true desire to enable the success of businesses, non-profit organizations, and community groups.
• We celebrate one another’s differences. We are proud of our culture of diversity and inclusion, and we're always working hard to strengthen and improve this culture. We have programs in place that bring us together on important issues and provide educational opportunities for all employees.
• You’ll have opportunities to grow your career. We encourage and support our team members to learn different aspects of the business, take on stretch assignments, seek coaching opportunities and professional development opportunities.