Key skills
CommunicationAccount ManagementSales
About this role
Role Overview
- Manage a portfolio of strategic client relationships, driving new commercial opportunities with key decision-makers and influencers
- Act as a trusted advisor who understands clients' payment needs and uses PPRO's solutions to help their business grow
- Behave as a role-model within the Commercial team, sharing best-practise and insights to upskill colleagues
- Develop and execute account plans to grow revenue and portfolio share
- Identify and pursue cross-selling and upselling opportunities
- Manage contract negotiations and renewals
- Ensure customer satisfaction and retention
- Analyse and report on account performance and market trends
- Develop and implement strategies to mitigate risk and increase customer loyalty
- Collaborate with cross-functional teams to deliver on customer needs and objectives
Requirements
- 3yrs + payments experience in account management, partnerships and or sales
- Ability to build and maintain strong relationships with enterprise customers and internal stakeholders
- Proven track record of achieving revenue targets and growing portfolio share
- Strong business acumen and analytical skills
- Excellent communication and interpersonal skills
- Experience managing complex contract negotiations and renewals
- Ability to work independently and as part of a team in a fast-paced environment
- Experience in the technology or software industry is a plus
Benefits
- Learning and Development
- We offer a 700 USD annual budget to support your professional growth—because investing in your development benefits us all.
- Insurance
- we want our employees to benefit from various insurances including medical insurance (health, dental and vision), disability insurance, life insurance, and travel insurance.
- Savings
- We want our employees to be able to invest a portion of their wages and contribute to their savings
- our Health Savings Account (HSA) and our 401k plan can help you lower your taxes, pay for health care more easily and even save for retirement.
- Enhance Family Leave
- We understand the importance of family
- that's why we offer enhanced family leave to support you during key life moments.
- Gym membership
- PPRO helps contribute towards the costs of your gym membership, supporting your physical fitness journey while easing the burden on your wallet.
- Mental Health Platform
- We’ve teamed up with a top well-being platform to provide one-on-one therapy, chat therapy, therapist-led courses, guided meditations, and more.