People Operations Generalist

Role Overview

• You’ll support the delivery of key People programs by coordinating global employee lifecycle processes, guiding day-to-day offboarding, and contributing to performance, development, and engagement initiatives.
• You’ll work closely with the People Director, Success & Relations on employee relations matters, organising case activity, capturing documentation, and handling straightforward situations.
• You’ll maintain accurate data and process materials, help prepare and schedule learning and feedback cycles, and collaborate with regional partners to ensure alignment across countries and time zones.
• Coordinate key lifecycle processes across all regions, ensuring clarity, precision, and a smooth employee experience from onboarding touchpoints to global offboarding.
• Lead the tracking and coordination of introductory periods and 6-week syncs, ensuring timely prompts to managers, accurate documentation, and consistent follow-up on themes and actions.
• Manage day-to-day global offboarding, including communications, system updates, documentation, and manager support, escalating complex cases to the People Director.
• Maintain employee lifecycle templates, resources, and standards; keeping them up to date, compliant, and aligned to regional requirements.
• Support lifecycle requests such as basic flexible working applications, long-service tracking, and our company recognition programme.
• Partner with the People Director on ER matters by preparing case materials, coordinating meetings, capturing documentation, and managing follow-through across regions.
• With guidance, handle straightforward matters, helping managers navigate outcomes that balance employee needs, risk, and business priorities.
• Support the parental leave process, coordinating meetings, risk assessments, documentation, and manager communication.
• Support managers in navigating workplace conflict, providing guidance on early intervention, appropriate next steps, and documentation, while escalating complex or sensitive matters to the Director, People Success & Relations as needed.
• Apply foundational US employment knowledge on terminations, performance processes, leave types and compliance basics to support day-to-day Success & Relations matters.
• Support the People Director by providing context, resources, and guidance for common US scenarios, whilst building up your own knowledge in tandem.
• Support People processes across the UK, EMEA, and other regions, gaining exposure to varied employment practices.
• Develop a growing understanding of EMEA frameworks through hands-on experience, curiosity, and partnership with regional collaborators.
• Maintain accuracy and alignment across global People processes and documentation as your knowledge grows.
• Support global performance and feedback cycles through communication, scheduling, system updates, and tracking.
• Help deliver leadership development and training programs—coordinating preparation, logistics, and follow-up actions.
• Maintain learning resources and wellbeing initiatives, including managing the wellbeing calendar and distributing resources and campaigns through our mental health platform, Unmind.
• Contribute to global engagement initiatives, supporting surveys, culture activities, and employee engagement efforts across regions.
• Analyse lifecycle data—including PTO, sickness, turnover, and engagement inputs—and share meaningful insights with the People Director.
• Collaborate across the global People team to ensure coordinated, thoughtful, and values-led interactions for employees in every region.

Requirements

• An emerging People generalist ready to broaden your experience across the employee lifecycle and build foundational ER skills.
• Based in the US with grounding in US employment law, knowledge of the employee lifecycle and curiosity to learn global People practices.
• Empathetic, organised, and thoughtful with sensitive information.
• Calm, clear, and solutions-oriented during challenging or emotionally charged conversations.
• A proactive problem solver who thrives in a dynamic, globally distributed environment.
• Able to prioritise and manage multiple tasks across time zones.
• Motivated by helping people and teams succeed.
• Someone who naturally brings our values to life—showing authenticity in how they connect with others, resilience in navigating challenges, and a touch of magic in the care and creativity they bring to their work.
• 1–3 years in an HR coordinator, HR administrator, or similar People operations role.
• Foundational understanding of US employment laws, principles and common People processes.
• Experience supporting or observing sensitive or complex conversations.
• Confidence working with People systems, spreadsheets, and data reporting.
• Strong organisational habits, excellent communication, and dependable follow-through.
• SHRM-CP or PHR certification preferred (or interest in pursuing one).
• Ability to work effectively with global teams and adapt to varying time zones.

Benefits

• Medical, dental, and vision insurance: Health is a priority worth investing in. We empower every employee to take charge of their health by providing comprehensive medical, dental, and vision insurance so they can perform at their best ability.
• Pre-tax flexible spending account (FSA) – healthcare, dependent care, and transit available: We are committed to saving you money as we provide high-quality healthcare that is as flexible and diverse as our team.
• 4% 401(k) contribution with no vesting period: We are invested in our employees' careers. Each individual has the opportunity to build a future for themselves through a 401(k), and we see that as a success for the company as well.
• Plentiful paid time off: Each employee has the freedom to choose how long they want to be away from work. We recommend at least 20 days of PTO, so employees can fully rest and avoid burnout.
• Sick leave (15 days annually): Illnesses are taken seriously at The Marketing Practice. We provide 15 days of sick leave so employees can take their time to make a full recovery before returning to work.
• Holiday shutdown (December 26th
• 29th): As the whole company shuts down for a few days, you can celebrate the holidays with loved ones.
• Parental leave:
• Primary caregiver: 12 weeks full pay and then 12 weeks 50% pay
• Secondary caregiver: 12 weeks full pay
• Access to Unmind: Our well-being platform, including access to therapists and coaches
• Employer-funded life, AD&D & disability insurance: The Marketing Practice offers all employees life and AD&D insurance and makes sure you and your loved ones are protected in times of need.
• Company getaways: Whether it is a local office holiday party or a full-blown international trip, we believe in bonding through quality time spent together as a team.