Gather requirements, design, build, and maintain the overall architecture for Exchange Online, SharePoint Online, Power Platform, Teams, OneDrive, and Microsoft 365 Groups.
Ensure seamless integration between Microsoft 365 services and critical business applications.
Provide Level 3 support for complex issues impacting the tenant.
Govern Teams creation, management, and lifecycle to prevent sprawl.
Design and implement Teams templates, policies, and governance frameworks.
Collaborate with business units to publish and manage Teams apps enterprise-wide.
Manage site permissions, sharing policies, and external collaboration scenarios.
Design and deploy automation solutions using Power Platform and SharePoint workflows.
Lead the strategic rollout and adoption of Microsoft 365 Copilot across the organization.
Configure data access policies, prompt governance, and usage monitoring.
Address security concerns and implement restricted search configurations where appropriate.
Implement and maintain Conditional Access policies and Multi-Factor Authentication (MFA).
Configure Data Loss Prevention (DLP), sensitivity labels, and information protection policies using Microsoft Purview.
Manage Azure Active Directory (Microsoft Entra ID) configurations, user provisioning, and group management.
Implement Role-Based Access Control (RBAC) and the principle of least privilege.
Manage guest access and external collaboration policies.
Develop PowerShell scripts for bulk operations, reporting, and administrative automation.
Create automated workflows using Power Automate to streamline business processes.
Own and guide the Managed Service Provider (MSP) in the resolution of Priority 1 and 2 support tickets.
Requirements
12-15 years of hands-on experience in architecting, designing, and managing Microsoft 365 tenants for clients.
Strong and deep understanding of Microsoft 365 architecture, security, permissions management, and inter-service interactions.
Excellent communication and documentation skills.
Proven willingness and ability to learn new technologies and implement them following architectural approval.
Cloud Architecture: Expertise in Microsoft 365 and related Azure technologies, including hybrid and on-premises integrations.
Collaboration & Communication: In-depth knowledge of SharePoint Online (information architecture, search, migration), Microsoft Teams (governance, apps), Power Platform, and OneDrive.
Security & Compliance: Hands-on experience with Microsoft Purview (DLP, sensitivity labels, eDiscovery) and Azure AD/Microsoft Entra ID (users, groups, roles, MFA).
Automation & Development: Proficiency in PowerShell, Microsoft Graph API, and Power Platform (Power Apps, Power Automate) for automation and integration.
Identity & Access Management: Expertise in Microsoft Entra ID (MFA, Conditional Access, Privileged Identity Management).
Microsoft Azure & Security: Experience with Microsoft Azure services and configuring Conditional Access policies.