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Partner Success Manager, MSP Per Client at KnowBe4 | JobVerse
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Partner Success Manager, MSP Per Client
KnowBe4
Remote
Website
LinkedIn
Partner Success Manager, MSP Per Client
United States
Full Time
3 weeks ago
$50,000 - $115,000 USD
Visa Sponsor
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Key skills
Salesforce
CRM
Remote Work
Customer Success
Account Management
About this role
Role Overview
Build and maintain strong relationships with MSP partners
Guide partners through structured onboarding for new customer deployments
Track customer usage patterns and adoption metrics
Conduct regular check-ins and quarterly business reviews with partner stakeholders
Collaborate with technical support and internal teams to resolve complex issues
Identify and pursue expansion opportunities within partner portfolio
Use available tools and feedback to improve partner experience
Requirements
2+ years of customer success, account management, or partner-facing experience
Channel partner understanding with familiarity working with resellers, distributors, or managed service providers
Relationship-building skills with the ability to connect with diverse personalities
Balanced approach to listening to partner needs and translating into actionable strategies
Results-oriented mindset with proven ability to meet targets and manage renewals
Organized multi-tasker who can manage multiple partner relationships simultaneously
Clear communicator who writes professional emails and leads productive meetings
CRM proficiency with hands-on experience in Salesforce or similar platforms
Benefits
Health insurance
401(k) matching
Flexible work hours
Paid time off
Remote work options
Apply Now
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