About this role

Build and maintain strong relationships with MSP partners
Guide partners through structured onboarding for new customer deployments
Track customer usage patterns and adoption metrics
Conduct regular check-ins and quarterly business reviews with partner stakeholders
Collaborate with technical support and internal teams to resolve complex issues
Identify and pursue expansion opportunities within partner portfolio
Use available tools and feedback to improve partner experience

2+ years of customer success, account management, or partner-facing experience
Channel partner understanding with familiarity working with resellers, distributors, or managed service providers
Relationship-building skills with the ability to connect with diverse personalities
Balanced approach to listening to partner needs and translating into actionable strategies
Results-oriented mindset with proven ability to meet targets and manage renewals
Organized multi-tasker who can manage multiple partner relationships simultaneously
Clear communicator who writes professional emails and leads productive meetings
CRM proficiency with hands-on experience in Salesforce or similar platforms

Partner Success Manager, MSP Per Client

Key skills