Lead end-to-end delivery of PS engagements across the central region, ensuring projects meet scope, budget, and timeline expectations.
Serve as an executive sponsor on key accounts, developing strong customer relationships and driving value realization.
Collaborate closely with the GTM and CX teams to diagnose issues, support renewals, and mitigate delivery risk.
Partner with Sales and Solution Architects to shape services proposals and scopes of work that align with customer goals.
Drive PS attach rate and services bookings through active participation in the sales cycle and strategic account planning.
Ensure proper handoff from sales to delivery, and oversee planning for resource staffing and project startup.
Support the expansion of our partner delivery model by working closely with partner teams on project execution, quality assurance, and delivery reviews.
Help define and enforce consistent co-delivery practices and escalations for partner-led or hybrid engagements.
Directly manage a team of delivery consultants, project managers, and architects across the Southern EMEA region.
Drive utilisation, CSAT, margin, and forecast accuracy within the Southern EMEA region.
Coach and develop talent, identify high performers, and foster a culture of collaboration and accountability.

8+ years of experience in Professional Services delivery within the SaaS or enterprise software industry.
3+ years of experience leading teams in a customer-facing services or consulting capacity.
Strong understanding of project delivery, services scoping, and partner ecosystems.
Demonstrated success in regional P&L ownership, including utilisation, margin, and bookings management.
Excellent interpersonal skills with a customer-first mindset and executive presence.
Ability to thrive in a fast-paced, matrixed environment.
Bachelor’s degree required; technical background or MBA is a plus.
Travel up to 25% within the region.

Director, Professional Services – Southern EMEA

Key skills