Change Manager

Role Overview

• Develop and maintain a comprehensive change management strategy aligned to the programme’s roadmap, including adoption objectives, timelines, and success measures
• Conduct organisation‑wide change impact assessments, identifying who is affected, how, and what support is required for successful transition
• Work closely with workstream leads to ensure change considerations are embedded early in process and system design decisions
• Work closely with external partners to ensure extent of change is clearly understood and expectations are aligned
• Create and deliver clear, consistent, and engaging communication plans that articulate the purpose, progress, and value of the programme to all levels of the business
• Produce high‑quality written and visual communication materials including announcements, FAQs, leadership briefings, and intranet content
• Facilitate stakeholder workshops, drop‑in sessions, listening groups, and adoption check‑ins across global teams
• Develop training needs analyses and coordinate the creation of learning materials, guides, and support documentation for new processes and systems
• Work with subject matter experts to deliver role‑specific or team‑specific training where required
• Track adoption metrics and feedback to help identify areas needing reinforcement or additional support
• Represent the business impact of system and process changes at Change Advisory Boards (CAB) and other governance forums, advocating for appropriate sequencing, risk mitigation, and readiness
• Ensure all technical and functional changes are accompanied by clear communication, training plans, and stakeholder alignment
• Support the Programme Manager in preparing operational readiness documentation and transition‑to‑BAU plans
• Partner with teams across regions to ensure they are prepared for upcoming changes and understand the value of new processes and systems
• Identify resistance, risks, or barriers to adoption early and develop mitigation strategies
• Collect feedback from impacted teams and incorporate learnings to continuously improve change approaches throughout the programme lifecycle

Requirements

• Experience delivering business‑wide change management within technology enabled transformation programmes
• Strong capability in developing structured change management artefacts such as impact assessments, communication plans, training strategies, and readiness checklists
• Excellent communication skills with the ability to translate technical or complex concepts into clear, business‑friendly language
• Confident working with senior stakeholders and facilitating cross‑functional engagement
• Proven ability to work independently, manage multiple streams of work, and meet deadlines in a fast‑paced environment
• High level of organisation, attention to detail, and ownership of deliverables
• Positive, proactive, and adaptable mindset with a strong focus on people‑centred change
• Experience of enterprise governance processes and change control frameworks
• Formal change management qualifications (e.g., Prosci, APMG, ACMP)
• Experience managing change in organisations undergoing rapid growth or operating across multiple geographies
• Familiarity with CRM/ERP transformation programmes, particularly Salesforce and Dynamics 365 Finance & Operations
• Experience managing communications or engagement in a SaaS‑based technology environment

Tech Stack

• ERP

Benefits

• Private Medical Insurance
• Dental Insurance
• Parental Support
• Salary-Exchange Pension
• Employee Assistance Programme (EAP)
• Local Oxford Discounts
• Cycle-to-work Scheme
• Flu Jabs