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Senior IT Manager at SuperStaff | JobVerse
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Senior IT Manager
SuperStaff
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Senior IT Manager
Makati City, Metro Manila, Philippines
Full Time
2 hours ago
No Sponsorship
Apply Now
Key skills
Azure
Firewalls
Azure AD
Leadership
Communication
Collaboration
Negotiation
About this role
Role Overview
Define and implement the IT strategy to support organizational goals and priorities
Lead and manage the IT team across multiple locations and time zones, ensuring consistent service delivery.
Establish clear performance goals, workflows, and accountability structures for the IT team.
Coach and mentor team members to support their professional growth.
Oversee the IT support function, ensuring timely resolution of tickets and high-quality service to staff.
Implement and monitor service-level agreements (SLAs) for IT support across the organization.
Identify recurring issues and drive long-term solutions to improve user experience.
Provide oversight of Microsoft Entra (Azure AD), Microsoft 365, SharePoint, and Teams administration.
Ensure compliance with licensing, configuration, and security standards across the Microsoft platform.
Guide the IT team in managing tenant health, permissions, and collaboration tools.
Ensure reliable connectivity and performance across all school sites.
Oversee network architecture, including firewalls, switches, and wireless infrastructure.
Manage IT asset lifecycle policies, including procurement, deployment, and retirement.
Develop and enforce IT security policies, including endpoint protection, patch management, and access controls.
Ensure compliance with data protection and privacy regulations.
Lead regular security audits, risk assessments, and disaster recovery planning.
Oversee school web hosting services, ensuring uptime, security, and performance.
Manage vendor relationships, contracts, and service delivery to ensure cost-effective and reliable solutions.
Negotiate with vendors to align services with organizational priorities.
Requirements
Bachelor’s degree in Information Technology, Computer Science, or a related field.
Minimum of 7 years of experience in IT management or a similar role, with at least 3 years in a leadership position.
Proven experience managing distributed IT teams across multiple geographies.
Strong experience in Microsoft Systems Administration (such as Entra, MS 365, Microsoft SharePoint, etc.)
Demonstrated ability to set strategy and manage organizational priorities.
Excellent problem-solving and communication skills.
Ability to work independently and manage multiple school locations.
Experience with vendor management and contract negotiation.
Preferred Qualifications
Master’s degree in Information Technology, Computer Science, or a related field
Certifications such as CompTIA Network+, Microsoft Certified: Azure Administrator, Associate, or similar
Experience in an educational environment
Personal Attributes
Strong leadership and team management skills
Strategic thinker with the ability to translate organizational goals into IT priorities
Excellent communication and interpersonal skills
Proactive and detail-oriented and able to balance short-term needs with long-term vision
Ability to work under pressure and manage multiple tasks simultaneously
Growth mindset and problem-solving approach
Tech Stack
Azure
Firewalls
Apply Now
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