Senior IT Manager

Role Overview

• Define and implement the IT strategy to support organizational goals and priorities
• Lead and manage the IT team across multiple locations and time zones, ensuring consistent service delivery.
• Establish clear performance goals, workflows, and accountability structures for the IT team.
• Coach and mentor team members to support their professional growth.
• Oversee the IT support function, ensuring timely resolution of tickets and high-quality service to staff.
• Implement and monitor service-level agreements (SLAs) for IT support across the organization.
• Identify recurring issues and drive long-term solutions to improve user experience.
• Provide oversight of Microsoft Entra (Azure AD), Microsoft 365, SharePoint, and Teams administration.
• Ensure compliance with licensing, configuration, and security standards across the Microsoft platform.
• Guide the IT team in managing tenant health, permissions, and collaboration tools.
• Ensure reliable connectivity and performance across all school sites.
• Oversee network architecture, including firewalls, switches, and wireless infrastructure.
• Manage IT asset lifecycle policies, including procurement, deployment, and retirement.
• Develop and enforce IT security policies, including endpoint protection, patch management, and access controls.
• Ensure compliance with data protection and privacy regulations.
• Lead regular security audits, risk assessments, and disaster recovery planning.
• Oversee school web hosting services, ensuring uptime, security, and performance.
• Manage vendor relationships, contracts, and service delivery to ensure cost-effective and reliable solutions.
• Negotiate with vendors to align services with organizational priorities.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Minimum of 7 years of experience in IT management or a similar role, with at least 3 years in a leadership position.
• Proven experience managing distributed IT teams across multiple geographies.
• Strong experience in Microsoft Systems Administration (such as Entra, MS 365, Microsoft SharePoint, etc.)
• Demonstrated ability to set strategy and manage organizational priorities.
• Excellent problem-solving and communication skills.
• Ability to work independently and manage multiple school locations.
• Experience with vendor management and contract negotiation.

Preferred Qualifications

• Master’s degree in Information Technology, Computer Science, or a related field
• Certifications such as CompTIA Network+, Microsoft Certified: Azure Administrator, Associate, or similar
• Experience in an educational environment

Personal Attributes

• Strong leadership and team management skills
• Strategic thinker with the ability to translate organizational goals into IT priorities
• Excellent communication and interpersonal skills
• Proactive and detail-oriented and able to balance short-term needs with long-term vision
• Ability to work under pressure and manage multiple tasks simultaneously
• Growth mindset and problem-solving approach

Tech Stack

• Azure
• Firewalls