Analyze and assess needs, diagnose problems or situations across different client business areas, and provide documented recommendations;
Write and validate requirements for implementation within the IT project portfolio;
Conduct impact and feasibility studies on preliminary projects or when handling change requests;
Write functional analysis and business analysis documentation;
Document business processes for automation (existing processes, target processes);
Coordinate projects under their responsibility using the organization’s project management templates (project charter, status reports, plan);
Train internal clients on new features and new systems;
Respond to development or bug-fix requests of medium complexity from clients;
Guide development teams in their analyses and act as the functional point of contact for the project team;
Configure the systems under their responsibility;
Oversee solution testing in collaboration with internal clients, and lead migration and post-implementation phases with project teams;
Support change management with business units;
Improve and optimize processes and application documentation for internal clients;
Perform other related duties as required.

Bachelor’s degree in Computer Science, Business Administration (IT option), or another relevant university program and five (5) years of experience relevant to the role.
Or a College Diploma (DEC) and a 30-credit certificate in Business Administration (or another appropriate program) and seven (7) years of experience relevant to the role.
Excellent command of written and spoken French
Good command of written and spoken English
Good knowledge of ERP and CRM software
Experience with the following software/packages is an asset: Ungerboeck, MS SharePoint, MS-SQL
Proficient in MS Office
Experience with Visio (a plus)
Familiarity with a project management methodology (PMBOK is an asset)
Knowledge of Lean Six Sigma (a plus)

Business Analyst, Information Technology

Key skills