Own a portfolio of B2B tech clients from onboarding to renewal
Lead structured client onboarding (ICP intake, assets, SalesOS setup, clean handovers)
Host onboarding workshops, kick-off calls, and monthly strategic calls
Translate performance metrics into clear recommendations, decisions, and actionable options
Challenge clients constructively, handle objections, and manage expectations with confidence and empathy
Coordinate Growth & Ops handoffs cleanly and ensure delivery loops are closed
Own renewals end-to-end and close them on time
Identify, shape, and close expansion / upsell opportunities with clear ROI
Secure testimonials, case studies, and referrals once value is proven
Keep CRM notes, next steps, and revenue visibility clean and up to date
Create and refine short SOPs and playbooks to scale what works
Facilitate ideation on new segments, angles, channels, and expansion opportunities
Proactively flag risks, opportunities, and improvements via EOS

3+ years experience in Client Success, Account Management, AE, Consulting, or similar client-facing roles
Strong written and verbal English
Experience with B2B clients (SaaS, tech, or services) and senior decision-makers
Comfortable owning commercial conversations, including renewals, expansion, and objections
Strong organization, follow-through, and operational discipline
Comfort running calls and async communication (Loom, Slack, email)
Ability to operate independently in a fast-moving, remote-first environment
Sales-driven mindset with ownership of outcomes and proactive escalation
Background in outbound sales, lead generation, or growth environments (Brownie points)
Prior AE, SDR, or revenue-facing experience (Brownie points)
Experience with EOS / Traction or structured operating systems (Brownie points)
German language skills (Brownie points)
Process or ops mindset (enjoys documenting and improving workflows)

Full-time, fully remote role
Base Compensation: EUR 2,500–3,500 per month (gross, depending on experience)
Variable Compensation (Client Retention): EUR 200 per month per active client you manage that hits delivery targets and remains retained
Performance Bonus (Revenue Expansion): EUR 1,000 per successfully closed upsell (existing client expansion)
EUR 1,000 per newly closed client you directly contribute to commercially
Flexible, trust-based time off (up to ~30 days PTO, no formal tracking)
High autonomy and true ownership over your clients and decisions
Direct exposure to founders and senior B2B decision-makers
Clear long-term growth path into senior and leadership roles
Async-first, outcome-driven culture
no micromanagement, no 9–5 mindset

Client Relations & Account Manager

Key skills