Become a subject matter expert on BizzyCar’s platform, processes, and use cases to help customers maximize value
Lead customer onboarding and training, including portal setup, configuration, and ongoing education
Manage a portfolio of customer accounts in a high-volume CSS environment
Conduct regular account reviews to identify adoption gaps, growth opportunities, and retention risks
Support renewals, upsells, and expansions by aligning BizzyCar solutions to customer goals
Act as the voice of the customer by capturing feedback and partnering with internal teams to drive improvements
Collaborate closely with Sales to ensure a smooth handoff and continued customer alignment
Monitor customer support tickets and follow up to ensure timely resolution and satisfaction
Help refine and improve Customer Success processes as the team scales

Bachelor’s degree or equivalent experience
2+ years of experience in a customer-facing role, preferably in SaaS, technology, or a high-volume environment
Experience as a Customer Success Specialist or in a similar CSS role is a strong plus
Automotive or dealership experience preferred, but not required
Strong communication skills with the ability to lead customer conversations and presentations
Comfortable working with data and using insights to guide customer discussions
Highly organized with strong time-management skills
Curious, adaptable, and eager to learn new products and processes
Collaborative team player who enjoys working cross-functionally

Competitive salary and benefits package
Opportunities for growth and professional development
Collaborative, innovative work environment with a passionate team
The chance to make an impact in a high-growth, cutting-edge company at the forefront of automotive technology

Customer Success Specialist

Key skills