Own the strategy, optimization, and day-to-day management of our subscription platform (SKIO), including subscriber flows, cancellation experiences, LTO setups, and subscriber management features
Continuously improve the subscriber experience across the account portal and subscription lifecycle, identifying friction points and opportunities to increase retention and satisfaction
Develop and help launch a differentiated loyalty and rewards program that complements the subscription experience and strengthens long-term customer engagement
Design and test subscriber benefits including milestone rewards, exclusive perks, wellness partnerships, and other membership-style incentives
Partner with Ecommerce and Lifecycle teams to build and execute a testing roadmap across subscriber and loyalty touchpoints
Optimize cancellation and save strategies to improve save rate while protecting long-term customer value
Help define how loyalty, rewards, and subscription work together to create a cohesive membership-style value proposition
Analyze subscriber and loyalty behavior using cohort analysis, repeat purchase patterns, and LTV insights to inform future improvements
Serve as the internal subject matter expert on subscription performance, subscriber economics, and loyalty engagement
Collaborate with technical and product partners to implement complex subscriber flows and logic within SKIO
Help shape the long-term vision for a unified subscription and rewards experience across the Usnacks ecosystem
Requirements
5–8+ years of experience in subscription growth, retention, lifecycle, loyalty, or monetization roles
Direct experience operating subscription platforms such as SKIO, Recharge, or similar tools
Comfortable configuring and managing complex subscriber flows inside subscription platforms
Experience launching or managing loyalty or rewards programs that drive incremental engagement or repeat purchase
Strong analytical mindset and experience working with cohort analysis, retention metrics, and LTV modeling
Experience improving subscription retention, cancellation flows, or subscriber engagement
Comfortable operating cross-functionally across ecommerce, lifecycle marketing, CX, and product teams
Understands the economics of subscription businesses and how retention programs influence long-term growth
Benefits
Competitive equity packages
Comprehensive set of benefits designed to support the well-being, growth, and balance of our team