About this role
Role Overview
- Own the strategy, optimization, and day-to-day management of our subscription platform (SKIO), including subscriber flows, cancellation experiences, LTO setups, and subscriber management features
- Continuously improve the subscriber experience across the account portal and subscription lifecycle, identifying friction points and opportunities to increase retention and satisfaction
- Develop and help launch a differentiated loyalty and rewards program that complements the subscription experience and strengthens long-term customer engagement
- Design and test subscriber benefits including milestone rewards, exclusive perks, wellness partnerships, and other membership-style incentives
- Partner with Ecommerce and Lifecycle teams to build and execute a testing roadmap across subscriber and loyalty touchpoints
- Optimize cancellation and save strategies to improve save rate while protecting long-term customer value
- Help define how loyalty, rewards, and subscription work together to create a cohesive membership-style value proposition
- Analyze subscriber and loyalty behavior using cohort analysis, repeat purchase patterns, and LTV insights to inform future improvements
- Serve as the internal subject matter expert on subscription performance, subscriber economics, and loyalty engagement
- Collaborate with technical and product partners to implement complex subscriber flows and logic within SKIO
- Help shape the long-term vision for a unified subscription and rewards experience across the Usnacks ecosystem
Requirements
- 5–8+ years of experience in subscription growth, retention, lifecycle, loyalty, or monetization roles
- Direct experience operating subscription platforms such as SKIO, Recharge, or similar tools
- Comfortable configuring and managing complex subscriber flows inside subscription platforms
- Experience launching or managing loyalty or rewards programs that drive incremental engagement or repeat purchase
- Strong analytical mindset and experience working with cohort analysis, retention metrics, and LTV modeling
- Experience improving subscription retention, cancellation flows, or subscriber engagement
- Comfortable operating cross-functionally across ecommerce, lifecycle marketing, CX, and product teams
- Understands the economics of subscription businesses and how retention programs influence long-term growth
Benefits
- Competitive equity packages
- Comprehensive set of benefits designed to support the well-being, growth, and balance of our team
- Health insurance
- Generous PTO
- Free Grüns subscriptions