Customer Service Specialist

Role Overview

• Handle customer inquiries: You respond to inquiries via email and phone, resolve issues, and ensure a positive customer experience.
• Optimize processes: You identify improvement opportunities in workflows and propose optimizations.
• Support team development: You help establish structures and onboard new team members.
• Relay feedback: You gather customer insights and work closely with Product and Operations to improve our services.

Requirements

• You have some prior experience in customer service.
• You are a strong communicator — fluent in German and ideally also in English.
• Experience in the energy sector is a plus but not required.
• You enjoy helping customers and find solutions for every problem.
• You work in a structured, independent, and efficient manner.

Benefits

• Mission & impact: Join a mission-driven startup that actively advances the energy transition and makes a real difference.
• Room to shape your role: Help take HR at SpotmyEnergy to the next level — with plenty of freedom for your own ideas and formats.
• Learning & growth: From strategy to implementation — you’ll gain broad exposure and the opportunity to develop personally and professionally.
• Spot spirit: A motivated, appreciative team with short lines of communication, open dialogue, and regular events.
• Flexibility: A modern, hybrid-friendly work environment with a lot of autonomy and scope to shape your work.
• We especially encourage applications from people from underrepresented groups! We value diversity — only your performance and personality matter here, regardless of age, background, gender, religion, sexual orientation, or disability.
• Please feel free to submit your application without a photo.