Account Manager

Role Overview

• Act as a primary point of contact for clients, building strong relationships and championing best-in-class account management.
• Distil client briefs or business challenges into clear internal briefs, ensuring clarity amongst project team
• Support in shaping and critiquing internal recommendations across strategy, content, influencer, and paid social.
• Lead and own day-to-day management of client projects, ensuring deadlines, budgets, and quality standards are met.
• Collaborate with the production team to manage third-party vendors and provide on-site or remote support during shoots, ensuring smooth coordination, compliance with brand standards, and timely delivery where required
• Coordinate internal teams (strategy, creative, influencer, paid, production) to deliver campaigns efficiently.
• Run regular client calls and WIP meetings; capture and circulate notes and actions.
• Maintain accurate status reports, timelines, recce’s and project trackers.
• Work with resourcing to ensure allocation is correct and aligned to project and client requirements
• Lead influencer campaign planning and execution, including creator identification, briefing, and content approvals.
• Ensure influencer activations align with brand guidelines and campaign objectives.
• Analyse campaign performance, build case studies, and recommend future solutions.
• Own reporting processes and present insights to clients and internal stakeholders.
• Manage project budget trackers, monitor and manage scope creep, and identify opportunities for incremental revenue.
• Support financial administration and project budgeting.

Requirements

• You’re building from solid foundations
• You have 3+ years of experience in client services at a social, wider digital or creative agency
• You understand influencer marketing – You have hands-on experience managing influencer campaigns, from sourcing and contracting talent to overseeing content delivery and performance reporting.
• You bring language versatility – You can communicate fluently in English. If you have working proficiency in one or more additional languages such as German (DE), Dutch (NL), or Italian (IT) to support multi-market campaigns this is a huge plus.

Benefits

• Dynamic working: To keep that work-life harmony in check, we're flexible on where and when you work
• Private medical insurance: To keep you fighting fit and give you and your family peace of mind.
• Life assurance and income protection: We know it feels good to be covered, just in case.
• Calm Subscription: Now more than ever, it’s important to mind your mind!
• 25 days annual leave: This increases to 27 days after three years with us, and then increases every subsequent year up to a max. of 30 days
• Christmas closure: No need to save holiday days for the Christmas closure period. It's on us!
• Birthdays off: One extra day to celebrate your big day
• Summer hours: Between June and Aug we finish at 15.00 every Friday.
• Online coaching and mental health support: Unlimited coaching via OpenUp.
• Remote Working: Work abroad for up to one month a year.
• Performance & Salary: Reviewed twice a year for everyone.