Responsible for end-to-end program ownership, customer communication, and successful execution of complex, customer-facing engagements across Mindtickle’s services portfolio.
Spans the full engagement lifecycle—from pre-sales scoping and estimation through delivery, launch, and handover.
Ensures outcomes are delivered with high quality, predictability, and customer satisfaction.
Emphasizes hands-on delivery leadership, not people management.
Expected to be process-disciplined yet adaptable, comfortable leading customer conversations, managing expectations, resolving conflicts, and guiding stakeholders through ambiguity with a strong customer-first mindset.

5+ years of experience in program management, services delivery, or enterprise project delivery roles.
Proven experience managing enterprise, customer-facing engagements as an individual contributor.
Experience in SaaS, enterprise B2B, digital transformation, or implementation services preferred.
Demonstrated involvement in pre-sales scoping, estimation, or SOW creation.
Strong customer communication: able to lead meetings, explain complex scenarios clearly, and adapt messaging by audience.
Estimation & financial acumen: confident in effort estimation, burn forecasting, and scope costing.
Conflict management maturity: able to handle misalignment and escalations with calm, clarity, and ownership.
Solid fundamentals in program governance, risk management, dependency tracking, and milestone planning.
Proficiency with Jira, Excel, and program management/collaboration tools.
High ownership mindset with strong customer empathy, bias for action, and a solution-oriented approach.

Senior Program Manager

Key skills