Customer Relationship Manager

Role Overview

• Manage and further develop Shopware customers in both 1:1 and scalable 1:n formats (e.g., regular coordination meetings, business reviews).
• Build and maintain sustainable customer relationships — proactive, structured and prioritized.
• Serve as the central point of contact for customer requests across multiple communication channels.
• Identify, manage and implement initiatives for customer development with a focus on retention, cross
• and upselling, and renewals.
• Collaborate closely with internal stakeholders (e.g., Sales, Support, Marketing, Finance) to ensure optimal customer care.
• Attend events and industry conferences to maintain networks and position Shopware.

Requirements

• Several years of experience in customer management, account management or a comparable role — ideally in the digital or e-commerce environment.
• Strong communication and relationship-management skills, with a good sense for customer needs.
• Commercial awareness and the ability to identify development and growth potential within customer accounts.
• Basic technical understanding and experience working with CRM systems (e.g., HubSpot, Salesforce).
• Confident presence, negotiation skills and a structured working approach.
• Very good German and English skills; additional languages are a plus.
• Team-oriented with enjoyment in collaborating with diverse stakeholders.

Benefits

• Open culture, flat hierarchies and encouragement of initiative.
• Permanent employment offering long-term security.
• Flexible working hours with options for mobile work and full-remote contracts.
• Freedom to choose your work hardware.
• Well-structured onboarding with support from a personal buddy.
• Inspiring environment with committed colleagues and a dynamic community.
• Diverse opportunities for personal growth and development.
• Attractive benefits such as company pension scheme, health programs and regular team events.